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Moving Forward Together DeMuth says that noticeable change for residents is going to occur over time. While much of it involves intangibles, like improved relationships, some of it can be seen already. For example, all new police vehicles ordered are silver, not black and white. “It’s softer and more approachable,” he explains. “And it’s a visual cue 46 SHAKERONLINE.COM | SPRING 2017 that tells people we’re not like all other police departments. We want people to see that we’re doing things differently.” If this all sounds like marketing, DeMuth says that’s exactly what it is, but it’s hardly smoke and mirrors. The department is committed to delivering a product that’s better for residents. “We understand that our message isn’t always going to hit a resident directly,” says the chief. “But if it starts at the top and we live and breathe our mission, vision, and values, and it works its way through the ranks, then the folks who need to experience it are going to see that change.” SL This page: Juvenile Detective Jessica Page addresses the student audience at the January meeting. Photo by Kevin G. Reeves. Opposite page: Citizens on Patrol: Margaret Hamilton, John Herrick, Jr., Allison Hart, Chris Ramsay, and Nancy Cockley. Civic Duty, Civic Pride The Shaker Heights Police Department’s first true partnership with the community began in 1994, when the Citizens Police Academy convened for the first time. Its purpose has always been to give residents a behind-the-scenes look at police work in Shaker, including classroom lectures and visits to the field. A year later, members of that first class formed the Shaker Heights Citizens Police Academy Alumni (SHCPA), which provides its members the opportunity to not merely help the police in building bridges to the community, but to become part of the bridge itself through the Police Partners program. “The members of the SHCPA epitomize community values such as volunteerism, civic duty, and civic pride,” says Chief of Police Jeffrey DeMuth. “I have said this many times and will say it here – we are a much better police department because of


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